WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 10 days from the date of delivery to claim for the return or exchange if :

The product is damaged, stained, defected or incomplete.
The product/s must be unused, in the original packaging with labels and protective stickers attached.

The product received does not match the size ordered.

Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Online purchases can be returned in-store.

This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

Please be advised that inner-wear products are non-returnable/exchangeable due to the nature of the products and to maintain hygiene standards.
Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

HOW DO I APPLY FOR THE RETURN?

To return an item, please email us at info@bikestan.com with the return reason and order details.

Once our customer support team approves the return you will be requested to send the parcel to, Bikestan 4C Nishat Lane 1, D.H.A Phase 6 Nishat Commercial Area Phase 6 Defence Housing Authority, Karachi, Karachi City, Sindh 75500 (021) 35241410

Please note that you are responsible for the cost of returning the items to us.

There might be cases where our customer support team will route you to nearest Bikestan for exchange.

WHEN WILL MY RETURN BE PROCESSED?

We aim to process all returns with 5-7 working days of receipt.

During busy periods please allow up to 14 working days for your return to be processed

WHAT IS YOUR SIZE EXCHANGE POLICY?

In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase back to E-commerce team by contacting us via email at info@bikestan.com within 10 days of the delivery date.
The product/s must be unused, in the original packaging with labels and protective stickers attached.

There might be cases where our customer support team will route you to nearest Bikestan for exchange.

DO YOU OFFER REFUND?

Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.
In the case of REFUND shipping and handling charges will not be refunded.

The minimum period for processing refund is 7-10 working days depending on the mode of payment.