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TERMS & CONDITIONS
Welcome to our terms and conditions of sale and delivery.
These terms and conditions apply to customers located in Pakistan who access the Bikestan website (“Website”). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.
These are the terms and conditions of “Bikestan“, which is the company that sells goods to Customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.
Bikestan registered address is 4C Lane 1 Nishat Commercial Phase 6 DHA, KArachi Pakistan 75500 You should print a copy of these terms and conditions for future reference.
The Website is operated by Bikestan, whose registered address is Bikestan 4C Lane 1 Nishat Commercial Phase 6 DHA, KArachi Pakistan 75500
If you have any questions about the Website please contact customer services.
How to order
1. Select the goods you require from the Website and click ‘Add to bag’
2. Choose the quantity of goods you wish to purchase from Bikestan (the default will be one (1) unit). Please note that a limit is set to ninety-nine (99) units per item. To order quantities greater than 99 units per item, please contact customer services who will be able to assist you with your order
3. Review your bag and make sure all specifications such as size (see our sizing chart) and color fit your requirements, then click “Secure Checkout”
4. If you are a new user you can either check out as a guest, or, can enter an email address and create a username and password for an account. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address
5. Once you have set up an account or decided to check out as a guest, you will be directed to the shipping confirmation and delivery options page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.
6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by Bikestan. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.
By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.
How the contract for the goods is formed between you and Bikestan
After placing your order, you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Bikestan.
You will receive an email confirming that Bikestan has accepted your order when your order has been processed and is ready for delivery by Bikestan.
Once Bikestan accepts your order, a contract to purchase the goods from Bikestan takes effect between you and Bikestan .
The contract to sell goods to you only relates to those goods listed in the confirmation email.
You will not be charged before your order has been processed and is ready for delivery.
However, upon receipt of your order, bikestan will create an authorization. This will show on your bank statement as a reservation of funds which allocates the money to your order, but this will not be realized until your order has been picked and processed in Bikestan warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorization. If the authorization still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
A description of the main characteristics of goods can be found on the product pages of the Website.
Prices for goods on the Website appear on the product pages and include all applicable taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
Price quotations are given on the assumption that no variation in the price will be made by the manufacturer/sole importer and that Government levies remain unaltered. In the event of such changes, the price of any orders placed before the variation will remain the same and no further increases will be passed to you.
Bikestan is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.
We reserve the right to cancel the contract between us if we, or our suppliers, have insufficient stock to deliver the goods you have ordered or if the delivery service provider does not deliver to your area.
All specifications are advised by the manufacturer, however these can be subject to change by the manufacturer at any time, without prior warning.
Any goods displaying “ex display” on the image are heavily marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discoloration, slight marks and evidence of prior fitting/use. Faults are NOT of a serious or structural nature and are usually minor marks.
Data protection and privacy
Method of payment
You may pay by MasterCard, VISA, VISA Debit, Online Banking . Please ensure if you are using a credit card that you provide the card holder’s name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in PKR (Rs), and if applicable, your card will be charged according to the exchange rate at that time.
To help us prevent fraud, orders of 50,000 PKR or more may require a landline telephone number. Card fraud is illegal, and perpetrators will be prosecuted.
We reserve the right to cancel an order if we suspect that there is a risk of fraud.
Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.
If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes.
We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.
UK Delivery options
Bikestan offers the following options for orders – Standard Delivery (usually 1000) and Next Day Delivery (usually 2000).
Delivery times depend on the delivery service selected and the types of goods ordered. Bikestan always aims to dispatch all goods in stock as quickly as possible. The maximum delivery lead time for goods is 10 working days unless specifically agreed by Bikestan with you.
Bikestan will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods.
If you are not available to collect and sign on the courier’s first visit they may leave a contact number to arrange re-delivery. Bikestan ’couriers will deliver until 9pm in most areas!
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to Bikestan and Bikestan will issue a refund on their behalf. Bikestan reserves the right to re-charge the delivery cost for re-delivery.
If you select Bikestan standard delivery option, Bikestan aims to have all accepted orders placed before 8pm dispatched in three (3) to seven (7) working days, excluding Weekends and Public/Bank Holidays.
Click & Collect
You can get your order delivered to one of our participating stores/branches within the Pakistan. Once your order has been delivered to your chosen store, you’ll get an email confirming it’s ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Your parcel will take five (5) to seven (7) working days to be delivered to your chosen store for no extra cost.
Your parcel can only be collected within your chosen stores opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don’t have all three, you will not be able to collect your order.
Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill
For under 18s:
• National Insurance Card
• Medical Card
• Savings Book
Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.
You have up to 28 days to collect your parcel from your chosen store. You will be reminded three times within this period to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund.
Free delivery offers
Free delivery offers, when available, only apply to orders for delivery to the Pakistan only Free delivery offers are sent using Standard Delivery service. Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.
Returns and exchanges
Please cancel your online order within the cooling off period. You have 14 days to change your mind from the day after you receive your order. Packaging must be intact.
Can I cancel any item that I order?
You can cancel any item ordered online in accordance with the terms in this section apart from:
• personalised or bespoke items;
• any items which deteriorate or expire rapidly;
• any items that are sealed for health protection or hygiene reasons if you have unsealed them including but not limited to) cosmetics, duvets, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pillows and swimwear;
• any computer games where the seal on the wrapping has been broken; and
• any items that have been inseparably mixed after delivery.
You cannot cancel your contract in respect of pierced earrings, made-to-measure/order goods (e.g. furniture) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
When do I have to cancel my order by?
Your cancellation period ends 7 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 7 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
How do I notify you that I want to cancel my order?
You can cancel by sending an email to email@example.com or by post to:
4C, Lane 1, Nishat Commercial Phase 6 DHA, Karachi 75500
You need to give Bikestan a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
You can use the Returns Form, but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to Bikestan at the above email address or post it to Bikestan at the address above.
How do I send my items back?
You must return your items by post to the below address no later than 14 days after the day on which you informed Bikestan that you would like to cancel your order;
4C, Lane 1, Nishat Commercial Phase 6 DHA, Karachi 75500
Any returns are at your own risk. For your protection, Bikestan recommends that you return your items via registered post.
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.
The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.
How much money will be refunded to me?
Bikestan will refund you in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.
If you are returning all items in your order, Bikestan will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. Bikestan will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.
Bikestan will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Bikestan receives the items you are returning back from you.
In store purchases
Please return your purchases to either the store you purchased from or your local store.
Items that are incorrect or require exchange
Please clearly state on the Returns Form the reason for return and whether you require a refund or exchange. Bikestan is only able to exchange items for the same product.
Bikestan advises that you send items back via registered post. The return address is:
4C, Lane 1, Nishat Commercial Phase 6 DHA, Karachi 75500
Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon retur and sent to Bikestan at your own cost and risk.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Bikestan may have a right of action against you for compensation. This applies to all items that are returned.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Bikestan has received back. If a refund or reimbursement is payable to you, Bikestan will transfer the money using the same method originally used by you to pay for your purchase. Bikestan cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of items using a Gift Card, as detailed below).
If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), Bikestan will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.
Bikestan aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Bikestan freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.
In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:
1. Tier 1: within 14 days* of receiving the defective item, you can choose to receive either:
• a repair or replacement; or
• a full refund.
2. Tier 2: if more than 14 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).
3. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:
• keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Bikestan depending on what is reasonable in the circumstances); or
• return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).
* The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.
If you think you have received a defective item, please return the items back to Bikestan including details where possible of:
• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a repair or replacement
Bikestan advises that you send items back via registered post. The return address is:
4C, Lane 1, Nishat Commercial Phase 6 DHA, Karachi 75500
Bikestan will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time.
Bikestan will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Bikestan confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Where an item is confirmed as faulty, Bikestan will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Bikestan will not refund any Next Day, Express or other premium component of delivery.
Any goods specified as and supplied to you as ‘Competition Goods’ are supplied for specialist use and are subject to extreme wear and stress whilst in use. The life expectancy and durability of such goods are greatly reduced and you should note that any claim for failure or wear shall be limited to that of the manufacturers’ guarantees. You agree that such use shall be a relevant circumstance for the purposes of the Sale of Goods Act 1979 (as amended) and the Consumer Rights Act 2015. In addition, any parts connected to Competition Goods may be placed under stress and you should take advice from experts prior to purchase of such parts. You should also be aware that manufacturers may limit their guarantees when parts are installed for competition use.
If you have a query about returning goods, please contact customer services.
Warranty and limitation of our liability
If Bikestan fails to comply with these terms and conditions, Bikestan shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Bikestan ‘s failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
Bikestan will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
(g) other indirect loss, consequential loss, damages or expenses.
Nothing in these terms and conditions is intended to exclude or limit Bikestan ‘s liability for:
(a) death or personal injury caused by Bikestan ‘s negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987;
(e) any other matter for which it would be illegal for Bikestan to exclude or attempt to exclude its liability.
Whilst Bikestan adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Nothing in these terms and conditions is intended to affect your statutory rights.
All warranties and guarantees in respect of goods are provided entirely by the manufacturers/UK importers and are subject to terms contained therein. You are reminded to complete all warranty/guarantee cards/documents upon receipt of the goods where appropriate.
Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Any advice given by our agents or servants during the order process is based entirely upon information provided by you. Where advice is given after visual inspection by our agents or servants, such advice shall amount to an opinion only and we shall not accept liability for any inaccuracies therein. Goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not for any alternative uses to which they may be put. We shall accept no liability for any failure of Goods due to any such alternative use, amendment or modification.
You confirm that you shall comply with any and all rules relating to installation of the goods and fully accept that we shall not be liable for any loss which results from forced, misdirected, inappropriate or unqualified installation of any goods or not adequately maintained the goods. Furthermore, we shall accept no liability for death or personal injury, unless caused directly by our own negligence.
Any goods, or parts of them, that are modified or adapted by you or any third party shall no longer be warranted by the manufacturer nor shall we be liable for any failures resulting from any such modification or adaptation.
Events outside our control
Bikestan will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Bikestan ‘s reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Bikestan ‘s reasonable control and includes (without limitation) the following:
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Impossibility of the use of public or private telecommunications networks; or
(f) The acts, decrees, legislation, regulations or restrictions of any government.
In the event of a Force Majeure Event, Bikestan ‘s performance is deemed to be suspended for the period that the Force Majeure Event continues, and Bikestan will have an extension of time for performance for the duration of that period. Bikestan will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.
Applicable laws require that some of the information or communications Bikestan sends to you should be in writing. By accessing the Website, you accept that communication with Bikestan will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Bikestan provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Bikestan, or a member of the group of companies to which Bikestan Limited belongs or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Bikestan takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.
For complaints relating to orders placed through the Website please email customer services. To assist Bikestan in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Our right to vary these terms and conditions
Bikestan reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Bikestan unless:
• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
• Bikestan notifies you of any changes to these terms and conditions before it accepts your order, in which case Bikestan has the right to assume that you have accepted the change to the terms and conditions unless you notify Bikestan to the contrary within seven (7) working days of receipt by you of the goods.
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Bikestan recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.
The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Bikestan is obliged under this Directive to offer its customers free take-back of their WEEE on a like-for-like basis when you buy from Bikestan a new Electrical or Electronic product.
For example, if a customer bought a new battery/stopwatch/pedometer from Bikestan, Bikestan would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to Bikestan within 28 days of purchasing their new item.
Governing law and jurisdiction
These terms and conditions shall be subject to English law.
The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.